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CGI Warned Administration Month Before Roll-Out

From CNN (of all place):

Obama administration warned about health care website

By Joe Johns and Z. Byron Wolf | October 29, 2013

Washington (CNN) – The Obama administration was given stark warnings just one month before launch that the federal healthcare site was not ready to go live, according to a confidential report obtained by CNN.

The caution, from the main contractor CGI, warned of a number of open risks and issues for the HealthCare.gov web site even as company executives were testifying publicly that the project had achieved key milestones.

All of which indicates that none of this was really a surprise for the Obama administration. In fact, it also suggests they wanted things to happen this way. Maybe so they could blame the low sign-up rates, which they predicted, on the glitches.

On Capitol Hill on Tuesday, [Centers for Medicare and Medicaid Services (CMS)] Chief Marilyn Tavenner, whose job it was to oversee the October 1 rollout of the website, said she did not foresee its problems.

"No, we had tested the website and we were comfortable with its performance," she said. "Now, like I said, we knew all along there would be as with any new website, some individual glitches we would have to work out. But, the volume issue and the creation of account issues was not anticipated and obviously took us by surprise. And did not show up in testing."

And this news also puts the lie to much of yesterday’s sworn testimony from Ms. Tavenner, as well as her previous Congressional testimony at the beginning of the month. (See below.)

But the CGI document, which describes "top risks currently open" and "outstanding issues currently being mitigated" says the testing timeframes are "not adequate to complete full functional, system, and integration testing activities" and lists the impact of the problems as "significant."

Another element is listed as " not enough time in schedule to conduct adequate performance testing" and given the highest priority…

One concern, listed as "severe," warned, "CGI does not have access to necessary tools to manage envs in test, imp, and prod. Specifically (1) we don’t have access to central log collection / view (2) we don’t have access to monitoring tools. We have repeatedly asked CMS and URS but have not been granted this access."

The report, which documents issues from August 2013 and was sent to at least one employee at CMS by an executive at CGI on September 6, was submitted in response to a request by the House Oversight Committee, which is now investigating the rollout of the health law…

So this Republicans dug this out. Otherwise, we would have never heard about it. God knows our news media would have never ferreted this out.

It is not clear if a later report detailed that the issues were resolved. But the warnings run counter to Health Secretary Kathleen Sebelius’ stated optimism to CNN’s Sanjay Gupta that when she woke up October 1, things would go smoothly…

[And] it was a big switch from August, before CGI’s report, when Tavenner told lawmakers the rollout was "on track." "CMS is ready for October 1 and we’re motivated and ready for the hard work ahead," she said at that time.

Apparently, there is no penalty for lying to Congress under oath. At least as long as you’re a Democrat.

This article was posted by Steve Gilbert on Wednesday, October 30th, 2013. Comments are currently closed.

One Response to “CGI Warned Administration Month Before Roll-Out”

  1. What was this warning? That they’re funneling too much of the Budget for the website to Michelle?




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