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Consumer Reports: Stay Away From O-Care Site!

From the UK’s Daily Mail:

‘Stay away from Healthcare.gov for at least another month’

Obamacare loses major cheerleader as Consumer Reports mag issues scathing advice

By David Martosko | 21 October 2013

The Obamacare program’s flagship website is so error-prone and user-unfriendly that Consumer Reports magazine has thrown up its hands in disgust, advising readers to ‘stay away from Healthcare.gov for at least another month if you can.’ …

Before October 1, the magazine was a major booster of President Obama’s health insurance overhaul plan, devoting several pages in its latest issue to an optimistic ‘step-by-step guide.’

But the print edition was completed weeks before the Obamacare enrollment website actually launched. And once its crashes became the stuff of political and geek-tech legend, the editors told Americans to run away at full speed.

On launch day, the Consumer Reports blog counseled patience. ‘If you’re planning to use the marketplace to get health insurance for 2014, don’t worry if you can’t sign up today or even within the next couple of weeks,’ read one reassuring message…

A day later, the same blog instructed that ‘the best strategy is simply to wait a week or two for the initial traffic to die down.’ ‘We tried it several times today and never succeeded in getting through.’

On Oct. 8 Consumer Reports headlined an update of the Obamacare website’s progress: ‘One week in, Healthcare.gov is barely operational.’

By Oct. 10, however, the editors’ patience was wearing thin. ‘Healthcare.gov is slightly less terrible today,’ they wrote.

‘The bad news,’ the Consumer Reports blogger wrote, ‘is that it’s still next to impossible to create a user name and password that you can actually use to sign in. I myself have tried five times without success. Our readers report similar frustrations.’

The only silver lining the magazine could find was a note that ‘consumers coming to Healthcare.gov are no longer stopped cold by an error message or a screen saying they’ve been put in a waiting line.’

The bottom-line guidance? ‘Don’t bother even trying for another couple of weeks.’

In search of ‘tips on how to get past the roadblocks,’ Consumer Reports turned to a professional software tester for his advice, a four-point plan that involves ignoring the site’s error messages and clearing browser ‘cookies’ every time you visit Healthcare.gov.

But ‘[i]f all this is too much for you to absorb,’ the blog post concludes: follow our previous advice: Stay away from Healthcare.gov for at least another month if you can.’

‘Hopefully, that will be long enough for its software vendors to clean up the mess they’ve made.’

First the Fisker Karma and now Obama-Care. We reckon the editors of Consumer Reports can expect a nice thorough audit in their future.

From the Daily Caller:

15 sites track Healthcare.gov visitors

By Josh Peterson | October 22, 2013

Users visiting the Obama administration’s Healthcare.gov site are being tracked by 15 different sites via cookies installed on their browsers.

Using the Chrome browser plug-in Collusion for Chrome, The Daily Caller was able to determine that a user who visits the Obamacare site will have 15 different sites collecting information about them.

And that’s not even counting NSA and the IRS.

The sites include: polldaddy.com, googletagmanager.com, doubleclick.net, google-analytics.com, youtube.com, dnn506yrbagrg.cloudfront.net, ytimg.com, quantserve.com, chartbeat.com, google.com, bing.com, duckduckgo.com, pingdom.net, mxpnl.com and optimizely.com…

Notice all the Google cookies. What a treasure trove of information for Obama’s buddies — and Obama.

Pingdom tracks site performance issues. Kissmetrics tracks people across multiple platforms, such as Web, social network applications and mobile.

And yet with all that tracking the Obama administration still claims they can’t tell us how many people have signed up for Obama-Care? That is a rhetorical question, of course.

HHS officials said in a blog post on Sunday, “We’re also putting in place tools and processes to aggressively monitor and identify parts of HealthCare.gov where individuals are encountering errors or having difficulty using the site, so we can prioritize and fix them.”

They are just getting around to doing that now? Sheesh.

This article was posted by Steve on Tuesday, October 22nd, 2013. Comments are currently closed.

2 Responses to “Consumer Reports: Stay Away From O-Care Site!”

  1. Astravogel says:

    Reminds me of the all-seeing eye of Mordor.

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