From an unfazed Associated Press:
Health law uncertainty meets reality in Illinois
By CARLA K. JOHNSON | Thursday, Jan. 02, 2014
CHICAGO The new year brought relief to some Illinois patients newly insured under the nation’s health care law. Others still weren’t sure whether they were covered, despite their best efforts to navigate the often-balky new system…
Paperwork problems almost delayed suburban Chicago resident Sheri Zajcew’s scheduled surgery Thursday, but Dr. John Venetos decided to operate without a routine go-ahead from the insurance company. That was after Venetos’ office manager spent two hours on hold with the insurer Thursday, trying to get an answer about whether the patient needed prior authorization for the surgery. The office manager finally gave up.
"I’m not a happy camper," said Nate Zajcew, the patient’s husband. The couple signed up for a Blue Cross Blue Shield bronze plan through the federal HealthCare.gov site on Dec. 16. "I understand it’s just a matter of paperwork and yesterday was a holiday. I can be an SOB, too, at times, but since they’re going on with the procedure, it’s OK."
Venetos, a Chicago digestive system specialist, described "tremendous uncertainty and anxiety" among patients calling his office recently. Some thought they’d signed up for coverage but hadn’t received insurance cards yet. Others had insurance policies that were canceled and weren’t sure if their coverage had been reinstated after Gov. Pat Quinn decided to allow one-year extensions of canceled plans.
Venetos said he has decided to take a risk and provide care for these patients, at least until there’s less confusion about coverage. "We feel it’s the right thing to do," Venetos said. "We may end up stuck holding the bag and not getting paid on these claims."
Obama would probably say the doctor went ahead because he is so greedy.
Blue Cross Blue Shield of Illinois, which has the most customers in the state’s individual market, has been adding staff and extending call center hours to keep up with demand. "Every week we’re adding staff to our call centers and we’re also enhancing our call routing features to better serve our customers," said spokesman Greg Thompson…
Guess who is going to get to pay for this. Anyone who has a BCBS policy.