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ID Verification Bogging Down O-Care Website

From the New York Times:

ID Verification Lagging on Health Care Website

By ROBERT PEAR | November 25, 2013

WASHINGTON — Just days before the Obama administration’s self-imposed deadline to fix the troubled federal health insurance website, officials said Monday that they were aware of another problem that has prevented thousands of people who were unable to verify their identity from shopping for health plans.

Many users of the website have had their applications cast into limbo after they uploaded copies of documents like driver’s licenses, Social Security cards and voter registration cards, or sent them to the office of the federal insurance marketplace in London, Ky.

In other words, people are being required to give over copies of their driver licenses, Social Security cards and voter registration cards to get Obama-Care. (Which makes you wonder how many people are going to register as a Democrat to increase their odds of getting a subsidy?)

And all of these ID cards will be handled at some point by ‘navigators,’ many of whom are former ACORN employees. None of whom have ever been vetted to be sure they don’t have criminal backgrounds. What could possibly go wrong?

Administration officials said the government had established strict procedures to verify that people applying for insurance were who they said they were, in order to prevent fraud and identity theft. But a breakdown in the process instead is causing concern among some consumers about the handling of their personal information…

Yes, this will stop identity theft cold.

People who cannot establish their identity by answering certain questions at HealthCare.gov are instructed to call the help desk at Experian, a credit reporting agency, for “ID proofing.”

Customer service representatives for the federal marketplace and for Experian said they had received calls from many people who were unable to verify their identity, and internal government documents show that lower-level federal employees have known of a problem for weeks.

Joanne Peters, a spokeswoman for the Department of Health and Human Services, said that 90 percent of consumers were able to create accounts and complete “identity proofing” online. “However,” she said, “some consumers whose information does not match records, such as when an alternate name is used or their address does not match, may be referred to a call center” for identification verification, and in complicated cases they may experience “a wait time before receiving a determination.” …

Jo Ann Fields of Felton, Del., appears to be lost in the same labyrinth. “I mailed a copy of my voter registration card on Oct. 24, and I have not heard anything back,” Ms. Fields said. “I uploaded the voter registration card, and they said I would get an email response. I have had no response. I called the health insurance marketplace — 800-318-2596 — and they say to give it more time. My application is stuck in ID verification.”

Consumers said they worried that their identification papers were falling into a black hole. Ms. Fields said she imagined “a bag of mail sitting on somebody’s desk in London, Ky., with my voter registration card in it.” …

Mr. Filbin said the experience was particularly annoying because “I am in favor of the Affordable Care Act,” and he added: “I was an Obama supporter. I think I still am, but a little less positive.” …

Maybe if she had included a receipt for a donation to the DNC her ID verification would have sailed through a little faster.

This article was posted by Steve Gilbert on Tuesday, November 26th, 2013. Comments are currently closed.

3 Responses to “ID Verification Bogging Down O-Care Website”

  1. mr_bill

    When are the NAACP, Congressional Anti-White Caucus, and the Department of Just-Us going to declare that it’s ‘racist’ to require ID to buy insurance?

  2. canary

    My Obama neighbor has been hateful towards me and it’s not my fault. Plus, she’s good on a computer.

    I noticed a store that had a new little station. It had the blood pressure cup, but it said you could
    check your cholesterol and mass body weight too.

    And it said you could sign up for Obama Care.

    So, I played around with it and it was insane. It just gave bogus predictions of illnesses. Only asked about fruits and vegetables. Didn’t give me my cholesterol or even a prediction of my cholesterol. No questions on salt or overweight but I was going to get hypertension.

    And it said my MB? massive body weight was great. It had a lever to lift and set your feet on.
    I’m 18 but should be 19. I didn’t play too long, and though I think it’s unladylike and don’t approve, but I did put a finger in front of the picture taking camera box just in case it was on or took my picture.

    • canary

      It was at a pharmacy and even if you keep pushing the button you don’t want to sign up, it has commercial ads who most likely are paying for the machine. And it was at a kind of run down pharmacy so maybe it’s for poor people who don’t have computers. Did the sob’s ever consider the percentage of people who don’t.

      And my Obama neighbor is taking her anger and frustration on me any contact I have, because she’s busy getting bumped off and literally blames me for it. I always tip toe around her, because you never know when she will try and get in a liberal argument or have angry outbursts. She’s a lot bigger than me too. Cat fights are silly and unbecoming.


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