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O-Care Site ‘Surge’ Just Means More Problems

From an unfazed Reuters:

Insurers warn of problems with Obamacare enrollment surge

By Roberta Rampton | December 4, 2013

WASHINGTON (Reuters) – U.S. insurers fear that a surge in enrollments on the revamped government-run healthcare website could create more problems for insurance companies already struggling with error-filled applications for coverage three weeks before a sign-up deadline.

Is this ‘surge’ like their ‘tech surge’? Which, as the New York Times admitted last week, turned out to be a whopping six people.

In what could become the next major headache for President Barack Obama’s signature domestic policy, a group representing leading U.S. insurers said on Tuesday that technology fixes that will enable millions of people to sign on to HealthCare.gov have not fully addressed faulty data that the site has been sending these companies about their new enrollees.

The problems include enrollment forms with erroneous personal information and duplicate or missing applications. In some cases, consumers who believe they have signed up may not have a file with the insurer…

Daniel Durham, a vice president for policy and regulatory affairs at America’s Health Insurance Plans, a lobby group for health insurers, said companies were regularly receiving faulty enrollment forms. He did not give details on how frequently the errors were appearing.

"So far we’ve been able to deal with these issues because there’s been relatively low volume," Durham said. "But now that the floodgates are open at the front end… we’re going to see a lot more volume. And health plans just don’t have the personnel to do all this manually."

In other words, Obama and his media minions are telling people the website is fixed when it isn’t any where near fixed. And insurers now worry that they are going to get a flood of people who will get mis-information or worse from the website.

Durham said insurers need "clean" enrollment files so they can be processed by the December 23 deadline for coverage to start on January 1…

Heaven forbid the administration would pull down the site down until they get it working properly.

White House spokesman Jay Carney, meanwhile, said the government was working with experts to make sure every enrollment form on the site is accurate. "We believe that and are confident that they will be able to ensure that accuracy in time for the January 1st beginning of coverage for those who have signed up for it," he said…

Why should we believe anything they say? Ever?

Here is more on the problem, via ABC News:

New Obamacare Headache: Is Your Enrollment Real?

By Devin Dwyer, Mary Bruce | December 2, 2013

Bob Shlora of Alpharetta, Ga., was supposed to be a belated Obamacare success story. After weeks of trying, the 61-year-old told ABC News he fully enrolled in a new health insurance plan through the federal marketplace over the weekend, and received a Humana policy ID number to prove it.

But two days later, his insurer has no record of the transaction, Shlora said, even though his account on the government website indicates that he has a plan.

“I feel like this: My application was taken … by a bureaucrat, it was put on a conveyor belt and it’s still going around, and it’s never going to leave the building,” he said. “I’ve lost hope…"

Obama administration officials acknowledged today that some of the roughly 126,000 Americans who completed the torturous online enrollment process in October and November might not be officially signed up with their selected issuer, even if the website has told them they are.

In other words, the White House admitted they have been lying when they cited that 126,000 figure.

Technical problems surrounding the transfer of an applicant’s personal information from the federal marketplace to the selected insurance company have plagued the system since its launch, making it difficult for insurers to finalize some enrollments. The 834 forms that issuers receive from the system have been riddled with errors, including often duplicate or incomplete information.

While the front-end of the website has been vastly improved, the back-end glitches remain a serious concern, IT experts and industry officials say…

And never mind that the ‘back end’ is where the deal is actually closed. Until people pay for their insurance, they don’t have insurance.

This article was posted by Steve on Wednesday, December 4th, 2013. Comments are currently closed.

One Response to “O-Care Site ‘Surge’ Just Means More Problems”

  1. mr_bill says:

    I believe it was Leno who joked about obamacare: “Tech surge? You know it’s a disaster when the president is suggesting the same fix for his website as the Joint Chiefs suggested for the war in Afghanistan.”

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