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Obama-Care Site Telling People To Re-Register

From Ars Technica:

Obamacare site hits reset button on passwords as contractors scramble

Three years wasn’t enough time to get this massive IT effort past the finish line.

By Sean Gallagher | October 8, 2013

Amid all the attention, bugs, and work happening at Healthcare.gov in light of the Affordable Care Act, potential registrants talking to phone support today have been told that all user passwords are being reset to help address the site’s login woes. And the tech supports behind Healthcare.gov will be asking more users to act in the name of fixing the site, too. According to registrants speaking with Ars, individuals whose logins never made it to the site’s database will have to re-register using a different username, as their previously chosen names are now stuck in authentication limbo…

What a nightmare! And for this the federal government paid more than $634 (now $683) million dollars? After CGI Federal had contracted to build it for ‘only’ $97 million?

Still, the site will now manage to collect that even more email addresses for the Obama database.

A test of the site this morning had me waiting four minutes to get to the signup page; others got on instantly. But problems persist beyond the front door. The contractors responsible for the exchange—CGI Federal for the website itself, Quality Software Systems Inc. (QSSI) for the information "hub" that determines eligibility for programs and provides the data on qualified insurance plans, and Booz Allen for enrollment and eligibility technical support—are scrambling to deploy more fixes.

Booz Allen? The people who brought us Edward Snowden? What could go wrong?

Technical support call center operators continue to handle an onslaught of calls from users who can’t get back into the system after registering.

In addition to would-be Healthcare.gov registrants notifying Ars about the password reset and login limbos, Ars learned that changes made to profiles already within the system may not be saved either—a problem that is only indicated by a very non-descriptive error message.

Ars attempted to contact the contractors with Healthcare.gov but did not receive a response as of this writing…

We wonder why.

Those familiar with how Federal IT projects usually roll will suggest an alternative question: with three years to prepare a system that is expected to cost $683.81 million—and much of that preparation being bureaucratic haggling over the rules for its operation—how did the Department of Health and Human Services (HHS) and CGI manage to get anything up at all? …

Then maybe the federal government should not be in charge of our healthcare in the first place.

This article was posted by Steve on Thursday, October 10th, 2013. Comments are currently closed.

12 Responses to “Obama-Care Site Telling People To Re-Register”

  1. Rusty Shackleford says:

    This all could be the result of affirmative action in the efforts to get this huge database rolling. I mean, what would you expect when you contract the job to the local outfit that’s named “WE BE PROGRAMIN” or “SUP WIDAT KEYBODE?”

    By contracting out to multi-culti talent, the progs won’t use any Asians or Indians who have demonstrated proficiency in mastering the fine art of spreadsheets, database construction and code-writing for computers, no. So they naturally look to muslims, blacks and hispanics to get the job done.

    Now, this may all seem like a racist opinion but, when I see the vast majority of ACORN “employees” and the types I’ve witnessed in my experiences dealing with cubicle-farm sharecroppers, it hasn’t been too stellar. At least “Bill” in Mumbai has the technical expertise to help me with my server problems. And Kwan in LA can reroute my data around a blockage in no time flat.

    But when I talk to Shanequa in Atlanta about my prescription plan and the question is simple but she cannot give me an answer other than, “Dat’s whut it say”….I have my suspicions about technical expertise of a certain demographic. To say nothing of personal communication skills. At least “Bill” and Kwan have a working knowledge of nouns, verbs, sentence structure and also a working mind that is engaged in trying to solve a problem

    So I think the masterminds at HHS hired ACORN rejects to do all the programing for the computer-based sign-up of the PP CACA.

    No beta testing, no expectations of server overload, no understanding of bandwidth requirements, etc. Sounds about right. All constructed by people who have no business in this field of work but have been told all their lives how special they are. From their $300 basketball sneaks to their cornrows, they are the shizzle when it comes to …well….everything.

    So in a way, it’s justice served on the “everyone is equal” palette. Like so many people I’ve run into in my life who talk a good talk, the proof of the pudding is in the eating and they have failed miserably and will (most likely) have to consult with one of those evil capitalist companies that does this for a living. Like Cognetics in NJ or Gravity7 in LA.


    Greedy capitalists. No. Can’t have that.

    Perhaps the goal was to in some way flaunt that the whole web page was designed and implemented by the poor, inner-city underprivileged or some junior high school in Georgetown.

    THAT would sure show all those uppity post-grad conservatives who own those (greedy) companies. Yeah.

    So….that’s my theory. Mostly just a whim. A self-deluded chuckle-inducer. Take it for what it’s worth.

  2. GetBackJack says:

    Rusty, know what? I PRAISE GOD they spent $600mil on crazy people programming and didn’t hand the contract off to Jeff Bezos at Amazon. I want this to fail and fail spectacularly, not work. OMG, can you imagine how screwed America would be in this crap worked?


    • Rusty Shackleford says:

      Oh, I agree. However, as I said in another thread, I don’t want it implemented under the auspices of “Let them implement it, THEN everyone will see how bad it is”.

      Well, in spite of the schadenfreude over having devout progressives being forced to eat their own cooking, the harm to humans in both small and large scale is unacceptable. Thus, this un-affordable care act has to be STOPPED, not implemented.

      Although, also, as cruel as it is, sometimes ya have to be cruel to be kind.

      I am personally gratified that the website is a fustercluck. I have company-sponsored health insurance but my premiums will probably go sub-orbital next month after open-enrollment.

      On the other hand, I’m still of the belief that the government apparatchiks are still of the mind that implementing this disaster is their best way to single-payer and that letting it be such a horrible disaster will have the LIV’s screaming for the GOVERNMENT to fix it (*sigh*).


      Let the private sector fix it…and keep the government out of it.

      But that argument fails everywhere I’ve tried it. The socialists have done a great job of getting people to believe it was the private sector that messed it up in the first place.

      Again, you cannot teach the unteachable.

    • GetBackJack says:

      Like trying to teach a pig to whistle … wastes your time and irritates the pig …

  3. captstubby says:

    “Things alter for the worse spontaneously, if they be not altered for the better designedly.”
    ― Francis Bacon

  4. Tater Salad says:

    Why even sign up anyhow?

    Obamacare is a joke and has been ruled a “tax”……….not a fine if you do not have insurance.

    Just let the government “tax” you for not having insurance until you get real sick.

    The tax should be tax deductible on everyone’s income tax return anyhow thereby getting some of the tax back on top of it. The system will collapse.

  5. canary says:

    Rusty, FYI they have a Sr. Business opening that has to have a Bachelor’s degree in English, Instructional Design, Adult Learning or similar; OR
    Bachelor Degree in Computer Science, Engineering with equivalent training experience.

    Note. NO Business education needed.
    NO Foreign Language Skills training or experience

    WTHeck is a Bachelor Degree in Adult Learning? That might be less college than a kindergarten teacher.

    The brag of $ Billions of dollars in contracts for different levels of govt and health care.

    So much for Health Care Reform.

    I can’t bare to check the changes in my health insurance policy. I’m afraid I’ll have a breakdown.
    But, I think I’ll prank my son that I dropped our health insurance and I need help on the computer, and then he can have a nervous breakdown and get an education of the responsibilities of being an adult and parent. He has the baseball bat with him. sigh.

  6. heykev says:

    CGI Federal, is the contractor who bilked us out of over 650 Billion dollars. How can you build a web site for that staggering amount of money and still it’s basically a brick?

    Here’s a little about CGI Federal – from Wikipedia and the company web site:

    CGI Group Inc. is a Canadian multinational information technology (IT) consulting, systems integration, outsourcing, and solutions company headquartered in Montreal, Canada. CGI Federal, has been awarded over $1.4 billion in U.S. federal contracts (note: this is basic costs – not over runs)

    From their web site:
    GCI has considerable government and commercial IT experience. . .GCI provides the best value and lowest possible risk to our healthcare clients mainly because we understand the complexities and challenges of providing healthcare facility support services throughout the 50 states and in the territories.

    Apart from how is it possible to have such an enormous over run and who approved them. I work in the IT industry and if I can get my people approved for ANY Over Time if must be approved not my boss…not his boss…or their boss. but someone at a VP level. Which is why I mentioned a miracle.

    Also, as an aside, as someone who works in IT. I do not believe there is a labor shortage as claimed by many of the IT companies HR heads. Is the work we do being shipped overseas – oh, as fast as possible. Many time without the knowledge of the customer. In less the contract specifically states that if the work must be done here it won’t be.
    Secondly, the H-1B Visas are being used to get cheap labor here to do work and keep what work that remains at a lower cost. As my grandfather used to say, they have ’em by the short hairs. I work far from a big city and yet my work place is a virtual UN of accents.

  7. merkelerk says:

    CGI is the same outfit that gave us Canadians the Long Gun Registry (now a thing of the past thanks to our Conservative government keeping its promise).
    The original cost estimate? 100 million.
    The actual cost? 50 times higher!!!
    CGI created and maintained the database. The progressives that opposed scrapping the LGR claimed that police used the data base 11000 times a day. What they didn’t mention is that CGI was also paid for every time the data base was accessed. The system was set up so that every time a police officer checked a license plate or ran an ID check, it would automatically query the data base.
    Of course little mention in the media about the hundreds of times the data base was hacked.
    5 billion dollars and not one thug registered his hunting rifle or duck gun, but while it was up and running, it did provide a nice shopping list of firearms and where the owners lived for the thieves.

  8. canary says:

    Is Fed Government getting kickbacks by forcing Market Place companies to only be available by opening government site account.

    Is it not insane you can’t find a list of the 36is companies. Would not these companies want the media to know they are available and get more applications.

    So, much for Transparency. Anyways searching for a list, I came across this article by Consumer Reports. They say they are going to do an article an day until middle of January.
    You can subscribe to their newsletter for free. Always lot’s of good information.

    Article where Consumer Reports blasts the new site and more.


    I get their free newsletter and really wish I’d read it more, but it’s free and it’s interesting.

    I came across this article trying to find a list of the 36ish “Market Places” to buy insurance, and it’s bleeping insane that you have to log in to find the names.
    How is there not a list of the individual companies.
    Would not these companies

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