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Technical Snafus Confuse Charges In Obama-Care

From an unfazed Reuters:

Exclusive: Technical snafus confuse charges for Obamacare plans

By Sharon Begley | September 5, 2013

NEW YORK (Reuters) – Technical glitches still plague the display of new healthcare plans to be offered to millions of uninsured Americans starting in 26 days, including how medical charges and deductibles are listed, industry officials say…

From the Oxford English Dictionary, "Snafu: Acronym f. the initial letters of situation normal: all fouled (or fucked) up." Anyway, technology can be such a glitch.

And never mind that these people have had almost four years to set up 34 measly websites. Which is really all these Obama-Care exchanges amount to.

Late last week a conference call between the government’s information technology contractors and insurance industry representatives revealed some of those problems, which centered on how information about health plans, such as charges for medical claims and deductibles, was displayed on a "preview" website, according to people with knowledge of the call.

An official from Florida Blue, a large insurer, was concerned that a health policy it plans to sell on the state’s exchange would mislead customers: The preview website showed no charge at all for some medical services, rather than no charge after a deductible is met.

An Aetna staffer was frustrated that policies the company once intended to sell in Ohio, but withdrew, were still showing up in the preview site. Delta Dental of Wyoming reported that its plan was showing zero deductible in policies that cover parents plus children.

Pickers of nit.

IT experts said the problems should be familiar to anyone who has had to deal with an elaborate tech rollout at work, including the sometimes unsatisfying interaction with a dedicated "help desk."

And, after all, it’s not like health insurance is matter of life and death.

For months it has been clear that IT would be both the backbone and the Achilles heel of the Obamacare exchanges… As a result, if any issue could delay the start of the six-month open-enrollment period next month, experts have said, tech glitches would be it.

A report last month by the inspector general at the U.S. Department of Health and Human Services warned that HHS was months behind the schedule it originally set in testing IT security…

Notice that we’re not getting any updates on that. But what the heck. What harm could there be in having your medical records hacked?

This article was posted by Steve on Thursday, September 5th, 2013. Comments are currently closed.

3 Responses to “Technical Snafus Confuse Charges In Obama-Care”

  1. untrainable says:

    IT experts said the problems should be familiar to anyone who has had to deal with an elaborate tech rollout at work, including the sometimes unsatisfying interaction with a dedicated “help desk.”

    Are you kidding me? If this were a private sector “rollout”, it would have been done 2 years ago and we wouldn’t be depending on a team of high school dropouts to man the unsatisfying “help desk” (government healthcare navigators). But, as a government created, government manned, government overseen project, I think we can rest assured that it will be a mongolian cluster f**k beyond anything we’ve ever experienced or can even yet imagine. As bad as we think it’s going to be, it’s going to be at the very least an order of magnitude worse. Yay government!

  2. GetBackJack says:

    The nine most terrifying words in the English language are, ‘I’m from the government and I’m here to help.’

    Ronaldus Maximus

  3. Noyzmakr says:

    I predict that people will die in the hallways of hospitals and waiting rooms because some computer ‘glitch’ says they don’t have the proper papers or their policies aren’t paid in full.

    It’s going to look like a hospital scene in any third world banana republic where only the well connected and those who can pay private doctors will even survive. Simple infections will be killing people because there will be a lack of life saving antibiotics. The shortage of well trained doctors will lead to nurses and aids doing most of the diagnostic services for which they are not trained. It’s already like that here in northeastern NC. Coming to your section of the country soon.

    In other words, it’s going to be a nightmare of death and misery.

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