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WP: One Third Of O-Care Sign-Ups Have Errors

From the Washington Post, of all places:

Health-care enrollment on Web plagued by bugs

By Amy Goldstein and Juliet Eilperin | December 2, 2013

The enrollment records for a significant portion of the Americans who have chosen health plans through the online federal insurance marketplace contain errors — generated by the computer system — that mean they might not get the coverage they’re expecting next month.

The errors cumulatively have affected roughly one-third of the people who have signed up for health plans since Oct. 1, according to two government and health-care industry officials. The White House disputed the figure but declined to provide its own.

The mistakes include failure to notify insurers about new customers, duplicate enrollments or cancellation notices for the same person, incorrect information about family members, and mistakes involving federal subsidies…

But the good news is more and more people are now able to sign up and get all of this misinformation.

834s are nightly enrollment forms sent to insurers to tell them who their new customers are. Some of the errors in the past forms were generated by the way people were using the system, another senior official on the project said, such as clicking twice on the confirmation button or moving backward and forward on the site.

You see? It’s their fault. The customer is always wrong.

But these 834 forms are the forms sent to insurers to tell them who their new customers are. Which is the single most important work product of the Obama-Care website. And yet one third of them are wrong.

So the upshot is a lot of people will think they have coverage come January 1st, when they don’t. Because the insurance company never received any record of them having signed up from the federal website. Which means that the Obama-Care website is still screwing up the one thing it is supposed to do: Sign up people with insurance companies.

Insurers have been fretting about the problems involving the enrollment records for weeks, both publicly and in private conversations with the White House. The figures provided to The Washington Post suggesting that a variety of errors affect at least one-third of all enrollments so far are the first public indication of the magnitude of the problem.

The errors, if not corrected, mean that tens of thousands of consumers are at risk of not having coverage when the insurance goes into effect Jan. 1, because the health plans they picked do not yet have accurate information needed to send them a bill. Under the 2010 law designed to reshape the health-care system, consumers are not considered to have coverage unless they have paid at least the first monthly insurance premium.

Nobody has insurance coverage until they pay for it. But don’t worry. They will still have to pay the penalty for not having insurance.

Of the various errors generated by the online system, a top priority for insurers is to correct what are called “orphan reports,” in which a new customer is inexplicably excluded from reports sent to each health plan early every evening listing their new enrollees from that day.

"Inexplicably" = evil Republican saboteurs.

Starting in October, five insurance carriers began to work closely with the Centers for Medicare and Medicaid Services staff, periodically trading their lists of known customers. “When plans have checked this, they realize there is a good number there is no record of,” said an insurance industry official who spoke on the condition of anonymity to speak freely about the problem. Last week, the official said, the online system sent one health plan a cancellation notice for a customer for whom the plan had never received an enrollment report…

And never mind that this is the single most important work product of Obama-Care. In fact, it is the whole reason for the exchanges in the first place.

This article was posted by Steve Gilbert on Tuesday, December 3rd, 2013. Comments are currently closed.

One Response to “WP: One Third Of O-Care Sign-Ups Have Errors”

  1. imnewatthis

    I might need to sign up for insurance but I’m very worried about the poor security, according to experts who testified. How can the gov’t expect people to sign up or face fines when they admit the site isn’t even secure?




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